Welcome to Kalenji, your premier destination for high-quality sportswear and accessories. We’re committed to providing you with an exceptional shopping experience from start to finish. Below you’ll find detailed information about our shipping and returns policies.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
Standard Shipping: Delivered via DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Shipping fee: €12.95
Free Shipping: Delivered via EMS (available for orders over €50)
- Delivery time: 15-25 business days after shipment
- Free for qualifying orders
Shipping Areas
We ship worldwide, excluding some remote areas and parts of Asia. If you’re unsure whether we ship to your location, please contact our customer service team at [email protected].
Returns & Exchanges
At Kalenji, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a simple and transparent return and exchange policy.
Return Policy Details
Return Window: 15 days from the date of delivery
Return Conditions:
- Items must be in new, unworn, unwashed condition with all original tags attached
- Items must be returned in their original packaging
- Proof of purchase is required (order number or receipt)
Non-Returnable Items
For hygiene reasons, the following items cannot be returned or exchanged if they show signs of use:
- Leggings, pants, or shorts that have been worn
- Shoes showing signs of wear
- Items from the « Essentiels fortes chaleurs » collection that have been unsealed
Return Process
- Initiate Your Return Request:
Email us at [email protected] with the subject line « Demande de retour » and include:- Your order number
- Items you wish to return
- Reason for return
- Whether you prefer a refund or exchange
- Wait for Approval:
Our team will send you a return authorization with instructions within 48 hours. - Ship Your Package:
Once approved, carefully package your items and ship them to:
Kalenji Retours
5 Rue Sainte-Ursule
Toulouse, FR 28619 - Return Tracking:
We will notify you once we’ve received and inspected your return.
Sample Return Request Email
Subject: Demande de retour – [Order Number]
Dear Kalenji Team,
I would like to return the following items from my order [Order Number]:
[Product Name], [Size], [Color], [Quantity] [Reason for return: incorrect size, defect, change of mind, etc.]I would like: [Refund/Exchange for [alternative product]].
Please provide instructions for proceeding with the return.
Best regards,
[Your Full Name][Your Email Address]
[Your Phone Number]
Refunds & Exchanges
Refunds
Refunds will be processed within 5-10 business days after we receive and inspect your returned items. The refund will be issued to your original payment method (credit card, PayPal, etc.).
Original shipping fees are non-refundable unless the return is due to our error or defective items.
Exchanges
For exchanges, we will ship your new item as soon as possible, typically within 48 hours of approval.
Return Shipping Costs
The customer is responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item). We recommend using a tracked and insured shipping service for your return.
Need Help?
If you have any questions about our shipping or return policies, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help ensure your complete satisfaction with your Kalenji experience.
Thank you for shopping with Kalenji – where performance meets style!